Archive for October, 2010

Pricesmart vs Queensdale

As a professional shopper I spend a large portion of my week in grocery stores on the North Shore and Downtown. I definitely have my favorites. My store choices are based on the following; Client preference, busyness, store vibe, parking (underground is a major bonus being in Vancouver) and of course the quality of service offered by the employees of these stores.

I do have to say that although the parking is less than attractive and the price are at times astronomical, Whole Foods at Park Royal is favorite. The store layout is easy to navigate through, the store is well maintained and pleasure to visit. The staff are very friendly and I Love the soap they supply in their washrooms.

I’m actually wanting to make a very important point about customer service. I recently started shopping at Queensdale market, a request from a client, which is a competitor of Whole foods. 85% of my visits there have been an absolute disappointment, besides the helpful man in the meat department. I have had a rotation of cashiers, who have made me feel as though I was inconveniencing their day by shopping at their location.

Now on the other end of the spectrum, I have built an actual relationship with a cashier at Pricesmart Foods on Marine Drive. I visit the store every week and get the VIP treatment every time I visit, who wouldn’t love that?! Because of this service I will remain loyal to Pricesmart for as long as possible.

So I say to Queensdale, If you want to be a successful organic market, step up your game! You’re loosing right now.

Ashley Dempsey